There is a solution for those using cloud workshared models to get to their files when the service is unavailable. Technical Support Specialist at IMAGINiT, as it allows him the opportunity to work directly with customers every day and help them successfully leverage Autodesk’s solutions to achieve their business goals.When BIM 360 or Autodesk Construction Cloud (ACC) projects become inaccessible due to a service outage, a common question from customers (especially when the outage last longer than a couple of hours) is, 'How can I access my Revit models so I can keep working?' Jeremy is excited to be in his current role as Sr.

He then worked at Autodesk as a Technical Support Specialist, eventually becoming a manager overseeing the Revit and Vault support teams. He gained much of his AutoCAD/Revit experience serving as CAD Manager at multiple MEP/FP engineering firms in the Greater Boston Area. Technical Support Specialist, AECJeremy has been delivering service and technical support to customers in the AEC industry for over 25 years.

Verify that the member now appears in the Select Recipients window.

In Document Management, place a checkmark next to the file(s) to share Now that the member has permission to the folder, they will appear in the list of recipients.

Select Permission Level for member (minimum View Only).

Type in member’s User name, Role or Company to assign permission.

Select the “…” menu to the right of the folder where the file(s) is stored.

Switch to the Document Management module (from the upper-left module selector).To resolve this, the Project Admin needs to grant the member permission to the folder where the file is stored. However, he does not appear in the list of recipients when another member attempts to share a file. Solution: In the above example, Sam Smith is listed as a project member with access to the Insight, Document Management, and Design Collaboration services. Issue: When sharing a file(s) in BIM 360 Document Management with project members, some member names are not appearing in the list of recipients.Ĭauses: Project members (Users, Roles, or Companies) who do not appear in the “Select Recipients” window when sharing do not have permissions to the folder where the file is stored in Document Management.

Cant open revit model from bim 360